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Pamela Schmidt-Cavaliero
As the President of PSC Training & Consulting, Pamela works with organizations to achieve performance and operations excellence. Her clients have included multi-million dollar companies in insurance, broadcasting, technology, financial services, hospitality, printing, publishing, retail, utilities, and real estate industries.
Her accomplishments include:
Engage Leaders
Designed and facilitated numerous Town Hall meetings for policy development for a real estate and relocation company, resulting in unified company-wide policy and process management adoption.
Provided Leadership Coaching to numerous executives and managers to help improve their managerial effectiveness and strategic positioning.
Facilitated Management Workshops on strategic planning, change management, facilitation, leadership, organization structure, team building, problem solving, motivation, and interpersonal style.
Prioritize Opportunities
Conducted assessments for a major publishing firm, to help them analyze process management measures and select high-impact improvement projects.
Conducted an audit to define effectiveness of a marketing initiative, resulting in redirecting management focus and ultimately better than expected ROI.
Created a strategic plan for a national grocery store chain to identify and analyze process performance against customer requirements. The plan led to a new scorecard measures.
Optimize Process
Designed and implemented the reengineering of a group health insurance enrollment process which led to a 20% improvement in enrollment speed and accuracy.
Designed, developed, and implemented Strategic Change and Continuous Improvement Programs for several international Fortune 500 companies, including Six Sigma. The programs resulted in 46% reduced turnover, 50 % increased productivity, and 33% reduced waste.
Conducted a series of process mapping and analysis sessions for a major publishing company which resulted in identifying COPQ, and led to improvements that reduced expenses by $2.5 million.
Influence Culture
Delivered change acceleration process workshops to over ten Fortune 500 financial, franchise, and insurance corporations.
Developed a change management plan for a strategic initiative for a major technology company that led to accelerated adoption of a new architecture platform.
Managed strategic change for a national insurance company which made three acquisitions within a five-year period As a result, the client achieved 98.7% retention of its portfolio by improving service delivery.
Before becoming President of PSC Consulting & Training, Pamela held a variety of management positions, an experience that is reflected today in her practical approach to business improvement. Pamela has a M.S. in Human Resource Education and Organizational Development from Fordham University, and a B.A. in History and Geography from Boston University. She is an adjunct professor of Marymount College’s faculty, teaching Organizational Behavior.
Pamela’s certifications include GE Capital: Wave 1,2,3 Black Belt Training, Facilitating Change; Achieve: QUEST (master trainer), Leadership 2000; Alamo Learning Systems: AdvantagEdge; DDI: Interaction, Interaction Management, Techniques for an Empowered Workforce, Targeted Selection; Otto Kroeger: MBTI; Multi-Health Systems: EQi BarOn Emotional Quotient Inventory.
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