Cases
Process Management Reduces Spending by 35%
Delayed Claims Processing Reduced
Employee Rewards and Recognition Increases Morale
Hiring Cycle Time Reduced
Late Fee Credits Reduced
Outsourcing Assessment Reduces Costs
Patient Safety Dramatically Increased
Leveraging Synergies Post M&A
Process Capability Assessment on IT
Aging Workforce Issues Addressed
Correct Trademark Renewal Reduces Costs
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Articles
Six Sigma and Lean
Executive Summary, Benchmarking Study on Benefits Tracking for Lean and Six Sigma Projects, October 2006; Principal Investigator: Rini Das
Rini Das, Sandi Colello and Harriet Davidson (November, 2004). Six Sigma in Corporate Law. Six Sigma Forum Magazine, Volume 4 Number 1.
Healthcare Outcomes and Patient Safety
K.M. VandeVoorde and Anne-Claire France (2002). Proactive error prevention in the intensive care unit. Critical Care Nursing Clinics of North America, 14, 347-358.
V.S. Alpher and Anne-Claire France (1993). Interpersonal complementarity and appeasement in relationships with initiators of childhood psychosocial trauma. Psychotherapy, 30(3), 502-511.
Anne-Claire France, A.K. Schultz and M.T. Nanney (1991). Medicare, geriatrics, and the family physician. American Family Physician, 44(3), 754-756.
Books
Six Sigma and Lean
Rini Das: Chapter in “Six Sigma and Its Application in Different Industries and Functions: Rath and Strong Six Sigma Leadership Handbook”, John Wiley, 2003.
Healthcare Outcomes and Patient Safety
Anne-Claire France and V.S. Alpher : A chapter “Psychology of aging. Intelligence and personality: Stability and Change” in K.F. Ferraro (Ed.), Gerontology: Perspectives and issues. (2nd edition). Springer-Verlag, New York.
Susan D. Horn, J.V. Hickey, T.L. Carroll, Anne-Claire France: “Can evidence-based medicine and outcomes research contribute to error reduction? In What Do We Know About Medical Mishaps.” in Marilynn M. Rosenthal and Kathleen M. Sutcliffe (Ed.s) Medical Error: What Do We Know? What Do We Do? Jossey-Bass/Wiley, July 2002.
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