Where's My Bed?^SM Simulation

Where’s My Bed?^SM is a role-playing simulation of a process where participants improve the throughput of a patient from the Emergency Room to discharge or admit. Designed for business leaders (such as service delivery/program directors, managers from nursing, social services, laboratory, radiology to name a few, directors of quality improvement) who want to deliver the best care to their patients, this workshop will teach the participants how to achieve breakthrough and facilitate process-centric thinking to patient care.

How it Works

The simulation is based on a fictional hospital’s process from first appearance of the patient to an Emergency Room to patient being discharged or admitted to an in-patient setting. Conducted in two to four rounds, the simulation requires a minimum of 20 participants. DMAIC concepts are introduced during each round.

What You Will Learn

By the end of the day, participants will:

• learn the basic language of Lean and Six Sigma
• achieve a basic understanding of DMAIC methodology
• how the patient drives the work-flow and care
• understand how to provide value that is meaningful to patients
• discover how ambiguous, unclear, undefined processes deter breakthroughs
• recognize how data can drive performance